Can't find what you need in this documentation? We're happy to help.
Open a ticket
The fastest way to get help is our support portal. Sign in with the account you created using your license key, open a ticket, and follow the conversation there — we'll also email you when we reply.
Don't have an account yet? Create one with the license key you received after purchase.
If you can't access the portal, email us at info@robotikweb.com.tr.
Before contacting us
Please include:
- Your store URL
- The theme version (Theme settings → Theme info)
- A screenshot or short screen recording of the issue
- The steps to reproduce it
We usually reply within one business day.
What support covers
- Questions about theme features and settings
- Bugs in the theme's original code
Support does not cover custom code changes, third-party apps, or store setup outside the theme.